Serenity Connect and profiq: Empowering Elder Care with Innovative, HIPAA-Compliant Communication and Workflow Solutions

Effective communication is essential and life-saving in the elder care sector. It fosters vital collaboration amongst caregivers, healthcare providers, and families, ensuring everyone is on the same page to deliver the best possible results.

Serenity Connect is an innovative platform designed specifically to facilitate communication among elder care providers, clients, and their families. Founded in 2019, Serenity Connect aims to revolutionize how aging service providers, older adults, and their loved ones interact through seamless, real-time, and HIPAA-compliant communication. The journey to developing this novel platform highlights the power of person-centered technology and effective collaboration.

The High Cost of Poor Communication in Health Care

By 2019, the need for a digital platform to transform communication in the eldercare sector had become increasingly clear. Research revealed that poor communication in the field was leading to severe consequences, with misunderstandings and inadequate information accounting for nearly 80% of adverse medical events. Ineffective communication results in higher hospitalization rates, increased emergency room visits, and diminished patient satisfaction. It was against this backdrop of these pressing challenges that Serenity Connect was born.

Serenity co-founder and CTO Rob Pinna envisioned a solution that would enhance communication and significantly improve the quality of life for older adults while offering peace of mind to their families and care providers. 

Turning this idea into a reality required more than a vision: it required hiring expert software engineering support to develop and scale the platform for a rapidly growing user base.

How profiq Helped Create Serenity Connect

Serenity joined forces with profiq in 2020. Upon entering this collaboration, profiq assembled a dedicated group of software engineers to collaborate closely with Rob Pinna and his team. This alliance zeroed in on several critical areas that would shape the platform:

Steps in the Collaboration Process:

1. Concept Development: profiq worked closely with Serenity to refine the initial concept of Serenity Connect.
2. Technical Implementation: Leveraging our expertise in AI and machine learning, profiq developed the core algorithms that power Serenity Connect.
3. User Experience Design: profiq focused on creating an intuitive interface that makes advanced technology accessible to all users.
4. Integration and Testing: profiq ensured seamless integration with existing CRM systems and conducted rigorous testing to guarantee reliability.

If you’d like to learn more about how profiq worked alongside Rob Pinna and his team to develop Serenity Connect, check out the complete case study, here.

Client Testimonial

Rob Pinna shared his appreciation for profiq, stating, “They are true partners; we’ve always felt that the team shares our goals, ensuring our success. They are highly skilled and at top seniority/technical proficiency levels.”

To learn more about Rob’s experience working with the profiq team, watch this video where he details the development and collaboration process that resulted in Serenity Connect.

Conclusion

The collaboration between Serenity Connect and profiq exemplifies how innovative technology can make significant differences in diverse fields such as health care. By leveraging advanced communication tools and a robust digital platform, they not only improve operational efficiencies for providers but also enhance the quality of life for older adults and their families. Serenity App is centered on making a tangible difference in the lives of those who rely on these essential services.

profiq’s partnership with Serenity Connect reflects our commitment to supporting our clients in achieving their goals. We are proud to have played a role in developing a platform that is changing the way elder care is delivered, and to help make a positive difference in the lives of providers, older adults, and their families.