MovingFast Tech Podcast #12: Senior Research Manager – Docker – Dr. Erika Noll Webb Discusses UX and the Importance of Personalizing the User Journey
Anke Corbin
3 min read
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2 years ago 12.7.2023
When a user has a problem or an issue, it might seem logical to stop the conversation and immediately jump in with a solution. However, this can prevent us from truly understanding the customer’s needs and getting a broader view of the issue at hand. Active listening is an important component of any job - including in the software industry. We sat down recently with Dr. Erica Noll Webb, the senior research manager at Docker, to discuss the importance of customer-centric innovation and other timely topics related to her work.…