Blog

When a user has a problem or an issue, it might seem logical to stop the conversation and immediately jump in with a solution. However, this can prevent us from truly understanding the customer’s needs and getting a broader view of the issue at hand. Active listening is an important component of any job - including in the software industry. We sat down recently with Dr. Erica Noll Webb, the senior research manager at Docker, to discuss the importance of customer-centric innovation and other timely topics related to her work.…